Identify and extract important signals from unstructured voice Replace random call selection with automated, data-driven processes to improve operational efficiency and agent performance. Extract insights from customer conversations to score and prioritize leads, track campaign effectiveness, and supercharge your sales pipeline. Identify and mitigate regulatory compliance risks with automated personal information (PII) redaction to ensure secure and shareable data. Build more productive and personalized voice experiences for your customers. Unlock the nuances of French calls with Call Sense—where every ‘oui’ and ‘non’ leads to a better business strategy Uncover the mysteries of Arabic calls with Call Sense—because even conversations in the desert hold secrets worth Explore English (UK) calls with Call Sense—because understanding tea preferences is just the beginning of Dive into Urdu calls with Call Sense—where every ‘Salaam’ reveals insights as rich as the culture itself. Welcome to Call Sense. Our AI turns lengthy audio calls into concise summaries, saving you time and ensuring no details are missed. Streamline complaint resolutions and enhance customer satisfaction with Call Sense. Revolutionize your communications today. Language operators are modularized Natural Language Understanding (NLU) capabilities, which analyze your customer calls and turn the voice data into structured information that can be used programmatically. No, Speech Intelligence is provider agnostic. Any stereo/dual channel recording can be converted for action. No, Speech Intelligence analyzes the post-call recording in 1/1,000 of the call- length time. Once the call ends, the transcription should appear in your transcription service almost immediately. Currently we offer 65+ languages Urdu, English U.S, English U.K, Arabic, Chinese Call Sense provides best-in-class accuracy. The transcription engine in Speech Intelligence was created by our Al team with Twilio’s own speech recognition system, then trained for thousands of hours on real-world calls. Integrating the engine with high-performance computing (HPC) techniques allows us to ensure industry-leading accuracy at an affordable cost. Take previously inaccessible voice call data and turn them into useful content that unlocks Call Sense Speech Intelligence makes it easy to act on voice data with one convenient, AI-driven tool. Pre-paid plan. No expiration First 10K minutes per month $0.005/min Access all endpoints and public models with our best discounts Free 50 mins worth of credit Access all endpoints and public models We’re interested in +92 315 1231014 Visit our office Ste 1200, 1309 Coffeen Avenue, Sheridan, WY, Sheridan, US, 82801 Identify and extract important signals from unstructured voice calls at scale. Speech Intelligence brings call transcription and AI-powered language operators together in a single powerful tool. Replace random call selection with auto- Extract insights from customer conversations to score and prioritize leads, track campaign effectiveness, and supercharge your sales pipeline. Identify and mitigate regulatory compliance risks with automated personal information (PII) redaction to ensure secure and shareable data. Build more productive and personalized voice experiences for your customers. MULTILINGUAL INSIGHTS UNVEILED Unlock the nuances of French calls with Call Sense—where every ‘oui’ and ‘non’ leads to a better business strategy Uncover the mysteries of Arabic calls with Call Sense—because even conversations in the desert hold secrets worth discovering. Explore English (UK) calls with Call Sense—because understanding tea preferences is just the beginning of business intelligence. Dive into Urdu calls with Call Sense—where every ‘Salaam’ reveals insights as rich as the culture itself. FAQ Welcome to Call Sense. Our AI turns lengthy audio calls into concise summaries, saving you time and ensuring no details are missed. Streamline complaint resolutions and enhance customer satisfaction with Call Sense. Revolutionize your communications today. Language operators are modularized Natural Language Understanding (NLU) capabilities, which analyze your customer calls and turn the voice data into structured information that can be used programmatically. No, Speech Intelligence is provider agnostic. Any stereo/dual channel recording can be converted for action. No, Speech Intelligence analyzes the post-call recording in 1/1,000 of the call- length time. Once the call ends, the transcription should appear in your transcription service almost immediately. Currently we offer 65+ languages Urdu, English U.S, English U.K, Arabic, Chinese Call Sense provides best-in-class accuracy. The transcription engine in Speech Intelligence was created by our Al team with Twilio’s own speech recognition system, then trained for thousands of hours on real-world calls. Integrating the engine with high-performance computing (HPC) techniques allows us to ensure industry-leading accuracy at an affordable cost. HOW IT WORKS Take previously inaccessible voice call data and turn them into useful content that unlocks consistent, scalable, and highly personalized experiences. GET STARTED Call Sense Speech Intelligence makes it easy to act on voice data with one convenient, AI-driven tool. Pre-paid plan. No expiration First 10K minutes per month $0.005/min Access all endpoints and public models with our best discounts Free 50 mins worth of credit Access all endpoints and public models we’ll get back to you soon. We’re interested in +92 315 1231014 Visit our office Ste 1200, 1309 Coffeen Avenue, Sheridan, WY, Sheridan, US, 82801 Speech Intelligence
Turn unstructured calls into actionable data insights with artificial intelligence
calls at scale. Speech Intelligence brings call transcription and AI-
powered language operators together in a single powerful tool.
Uncover valuable business intelligence from your
voice calls Quality management
Analyze 100% of calls
Give QA teams the tools to uncover key insights in near real time
Prioritize scalable initiatives like targeted agent scripting campaigns
Leverage call transcripts to analyze, measure, and improve agent performance
Make and measure incremental changes to improve the customer experience
Lead management
Turn metadata into meaning by reconciling voice call data with customer behavior
Activate intelligence from call recording data to improve campaigns and ROI
Recapture potential lost revenue with fresh insights on lead scoring and prioritization
Compliance
Manage sensitive call data with automated personal identification redaction
Identify compliance related phrases such as “Do not call”
Flag calls automatically that may violate internal and regulatory rules
Automate compliance validations to stay on the right side of regulations
Customer voice
Enhance customer profiles to increase lifetime value
Detect upsell and cross-sell opportunities for greater revenue
Cut customer acquisition costs and reduce churn
Identify key words and common threads from customer interactions
Revealing multilingual business intelligence
through conversations French
Arabic
discovering.
English
business intelligence.
Urdu
Questions about Speech Intelligence
You can use the pre-built language operator for out-of-the-box functionality like voicemail detection and call recording disclosures, or create your own operator to classify calls and detect key phrases in a call. The inferences from the operators will show up in the call transcript.
How does Call Sense Speech Intelligence work?
consistent, scalable, and highly personalized experiences. Unlock insights with AI-powered
language operatorsAnalyze calls to identify key words and phrases
Convert unstructured call data into actionable, structured data insights
Uncover new insights as machine learning models adapt
Customize machine learning models for your use cases to optimize your process
Add an embeddable view to 3rd-party
softwareSearch and share data insights in your software with an embeddable view
Integrate with Flex using the Voice Intelligence plugin
Turn your unstructured voice calls into actionable
insights STRAIGHT FORWARD PRICING THAT REWARD
YOU AS YOU GROW GROWTH
No credit card required
Starting from 0.005$/min
Next 50K minutes per month $0.004/min
Next 100K minutes per month $0.003/min ENTERPRISE
Priority access to new endpoints and models
Access to custom-trained speech-to-text models
Highest concurrency support
Private Cloud or On-prem Deployments
Paid Support plans available
Dedicated support PAY AS YOU GO
Then pay-as-you-go. 0.008$/min. No minimums
No expiration. No credit card required
Up to 100 concurrent requests for Deepgram
speech-to-text models Whatsapp support agent Contact us
we’ll get back to you soon.
working together
around the world. Send a message
Speech Intelligence
Turn customer calls into actionable data insights with artificial intelligence
Uncover valuable business intelligence from your
voice calls Quality management
mated, data-driven processes to improve
operational efficiency and agent performance.Analyze 100% of calls
Give QA teams the tools to uncover key insights in near real time
Prioritize scalable initiatives like targeted agent scripting campaigns
Leverage call transcripts to analyze, measure, and improve agent performance
Make and measure incremental changes to improve the customer experience
Lead management
Turn metadata into meaning by reconciling voice call data with customer behavior
Activate intelligence from call recording data to improve campaigns and ROI
Recapture potential lost revenue with fresh insights on lead scoring and prioritization
Compliance
Manage sensitive call data with automated personal identification redaction
Identify compliance related phrases such as “Do not call”
Flag calls automatically that may violate internal and regulatory rules
Automate compliance validations to stay on the right side of regulations
Customer voice
Enhance customer profiles to increase lifetime value
Detect upsell and cross-sell opportunities for greater revenue
Cut customer acquisition costs and reduce churn
Identify key words and common threads from customer interactions
Revealing multilingual business intelligence
through conversations French
Arabic
English
Urdu
Questions about Speech Intelligence
You can use the pre-built language operator for out-of-the-box functionality like voicemail detection and call recording disclosures, or create your own operator to classify calls and detect key phrases in a call. The inferences from the operators will show up in the call transcript. How does Call Sense Speech Intelligence work?
Unlock insights with AI-powered
language operatorsAnalyze calls to identify key words and phrases
Convert unstructured call data into actionable, structured data insights
Uncover new insights as machine learning models adapt
Customize machine learning models for your use cases to optimize your process
Add an embeddable view to 3rd-party software
Search and share data insights in your software with an embeddable view
Integrate with Flex using the Voice Intelligence plugin
Turn your unstructured voice calls into actionable
insights STRAIGHT FORWARD PRICING THAT REWARD
YOU AS YOU GROW GROWTH
No credit card required
Starting from 0.005$/min
Next 50K minutes per month $0.004/min
Next 100K minutes per month $0.003/min ENTERPRISE
Priority access to new endpoints and models
Access to custom-trained speech-to-text models
Highest concurrency support
Private Cloud or On-prem Deployments
Paid Support plans available
Dedicated support PAY AS YOU GO
Then pay-as-you-go. 0.008$/min. No minimums
No expiration. No credit card required
Up to 100 concurrent requests for Deepgram
speech-to-text models Whatsapp support agent Contact us
working together
around the world. Send a message