Welcome to Call Sense (“we,” “our,” “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our services, including our Speech Intelligence platform that transforms customer calls into actionable data insights using artificial intelligence. By using our services, you agree to the collection and use of information in accordance with this policy. 1. Information We Collect Personal Information: Contact Information: Name, email address, phone number, mailing address. Call Data: Voice Data: Audio recordings of customer calls. Usage Data: Device Information: IP address, browser type, operating system. 2. How We Use Your Information We use the collected information for various purposes, including: Service Provision: To provide, maintain, and improve our Speech Intelligence services. 3. How We Share Your Information We may share your information in the following circumstances: Service Providers: With third-party vendors who perform services on our behalf, such as cloud storage, data analysis, and customer support. These providers are contractually obligated to protect your information. 4. Data Security We implement a variety of security measures to maintain the safety of your personal information, including: Encryption: Encrypting data both in transit and at rest using industry-standard protocols. 5. Data Retention We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When data is no longer needed, we securely delete or anonymize it. 6. Your Rights and Choices Depending on your jurisdiction, you may have the following rights regarding your personal information: Access: Request access to the personal information we hold about you. 7. Cookies and Tracking Technologies We may use cookies and similar tracking technologies to enhance your experience on our platform. You can manage your cookie preferences through your browser settings. 8. Third-Party Links Our services may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit. 9. Children’s Privacy Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete it. 10. International Data Transfers Your information may be transferred to and processed in countries outside of your country of residence. These countries may have data protection laws that differ from those in your jurisdiction. We take appropriate measures to ensure that your data is handled securely and in accordance with this Privacy Policy. 11. Compliance with Laws We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), where applicable. This Privacy Policy incorporates those regulations by reference. 12. Changes to This Privacy Policy We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes. Welcome to Call Sense. By using our services, you agree to the following terms and conditions: 1. Acceptance of Terms By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. 2. Use of Services Our services, including the Speech Intelligence platform, are provided solely for lawful purposes. You agree not to misuse our services or attempt to interfere with their operation. 3. Account Responsibility You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. 4. Intellectual Property All content, trademarks, and data on our platform are the property of Call Sense or our licensors. You may not use, reproduce, or distribute any content without our permission. 5. Payment and Billing All payments for our services are due at the time of purchase or as otherwise specified. You agree to provide accurate payment information and to promptly update any changes. 6. Refunds Refunds are subject to our Refund/Return Policy. Please review this policy for details on eligibility and the refund process. 7. Termination We reserve the right to suspend or terminate your account if you violate these terms or engage in any activity that harms our services or reputation. 8. Limitation of Liability Call Sense is not liable for any indirect, incidental, or consequential damages arising from the use of our services. Our liability is limited to the amount you paid for the service in question. 9. Changes to Terms We may update these Terms and Conditions from time to time. Continued use of our services constitutes your acceptance of any changes. Here’s a Refund/Return Policy tailored for your company: At Call Sense, we strive to ensure customer satisfaction with our services. Please review our refund and return policy to understand your rights and obligations when using our services. 1. Services and Products Covered This policy applies to all services and products provided by Call Sense, including our Speech Intelligence platform and any associated services. 2. Eligibility for Refunds Refunds may be considered under the following circumstances: Service Not Delivered: If the service you purchased was not delivered due to an error on our part. 3. Refund Request Process To request a refund, please follow these steps: Contact Us: Reach out to our support team at hello@callsense.app or call us at 021-34547304 / +92 315 1231014 within 7 days of your purchase. 4. Refund Approval and Processing If your refund request is approved: Refund Method: Refunds will be issued using the original payment method. 5. Non-Refundable Situations Refunds will not be granted in the following cases: Change of Mind: If you decide not to use the service after purchase. 6. Return of Physical Products If we offer physical products related to our services: Condition: Items must be returned in their original condition, unused, and with all packaging intact. For any inquiries or support, Call Sense is here to assist you. Reach out to us anytime, and we’ll be happy to help with your needs. Local Address Z-1-M, Burhani Avenue, Shahrah-e-Faisal Rd, Karachi, 75350 Number 021-34547304 / +92 315 1231014 Email hello@callsense.app Welcome to Call Sense (“we,” “our,” “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our services, including our Speech Intelligence platform that transforms customer calls into actionable data insights using artificial intelligence. By using our services, you agree to the collection and use of information in accordance with this policy. 1. Information We Collect Personal Information: Contact Information: Name, email address, phone number, mailing address. Call Data: Voice Data: Audio recordings of customer calls. Usage Data: Device Information: IP address, browser type, operating system. 2. How We Use Your Information We use the collected information for various purposes, including: Service Provision: To provide, maintain, and improve our Speech Intelligence services. 3. How We Share Your Information We may share your information in the following circumstances: Service Providers: With third-party vendors who perform services on our behalf, such as cloud storage, data analysis, and customer support. These providers are contractually obligated to protect your information. 4. Data Security We implement a variety of security measures to maintain the safety of your personal information, including: Encryption: Encrypting data both in transit and at rest using industry-standard protocols. 5. Data Retention We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When data is no longer needed, we securely delete or anonymize it. 6. Your Rights and Choices Depending on your jurisdiction, you may have the following rights regarding your personal information: Access: Request access to the personal information we hold about you. 7. Cookies and Tracking Technologies We may use cookies and similar tracking technologies to enhance your experience on our platform. You can manage your cookie preferences through your browser settings. 8. Third-Party Links Our services may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit. 9. Children’s Privacy Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete it. 10. International Data Transfers Your information may be transferred to and processed in countries outside of your country of residence. These countries may have data protection laws that differ from those in your jurisdiction. We take appropriate measures to ensure that your data is handled securely and in accordance with this Privacy Policy. 11. Compliance with Laws We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), where applicable. This Privacy Policy incorporates those regulations by reference. 12. Changes to This Privacy Policy We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes. Welcome to Call Sense. By using our services, you agree to the following terms and conditions: 1. Acceptance of Terms By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. 2. Use of Services Our services, including the Speech Intelligence platform, are provided solely for lawful purposes. You agree not to misuse our services or attempt to interfere with their operation. 3. Account Responsibility You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. 4. Intellectual Property All content, trademarks, and data on our platform are the property of Call Sense or our licensors. You may not use, reproduce, or distribute any content without our permission. 5. Payment and Billing All payments for our services are due at the time of purchase or as otherwise specified. You agree to provide accurate payment information and to promptly update any changes. 6. Refunds Refunds are subject to our Refund/Return Policy. Please review this policy for details on eligibility and the refund process. 7. Termination We reserve the right to suspend or terminate your account if you violate these terms or engage in any activity that harms our services or reputation. 8. Limitation of Liability Call Sense is not liable for any indirect, incidental, or consequential damages arising from the use of our services. Our liability is limited to the amount you paid for the service in question. 9. Changes to Terms We may update these Terms and Conditions from time to time. Continued use of our services constitutes your acceptance of any changes. Here’s a Refund/Return Policy tailored for your company: At Call Sense, we strive to ensure customer satisfaction with our services. Please review our refund and return policy to understand your rights and obligations when using our services. 1. Services and Products Covered This policy applies to all services and products provided by Call Sense, including our Speech Intelligence platform and any associated services. 2. Eligibility for Refunds Refunds may be considered under the following circumstances: Service Not Delivered: If the service you purchased was not delivered due to an error on our part. 3. Refund Request Process To request a refund, please follow these steps: Contact Us: Reach out to our support team at hello@callsense.app or call us at 021-34547304 / +92 315 1231014 within 7 days of your purchase. 4. Refund Approval and Processing If your refund request is approved: Refund Method: Refunds will be issued using the original payment method. 5. Non-Refundable Situations Refunds will not be granted in the following cases: Change of Mind: If you decide not to use the service after purchase. 6. Return of Physical Products If we offer physical products related to our services: Condition: Items must be returned in their original condition, unused, and with all packaging intact. For any inquiries or support, Call Sense is here to assist you. Reach out to us anytime, and we’ll be happy to help with your needs. Local Address Z-1-M, Burhani Avenue, Shahrah-e-Faisal Rd, Karachi, 75350 Number 021-34547304 / +92 315 1231014 Email hello@callsense.app Privacy Policy
We may collect personal information that can identify you, such as:
Account Information: Username, password, and other registration details.
When you use our Speech Intelligence platform, we collect and process:
Transcriptions: Text transcripts generated from voice recordings.
Metadata: Information such as call duration, timestamps, and caller/callee identifiers.
We may also collect information on how the service is accessed and used, including:
Interaction Data: Pages visited, features used, and actions taken within the platform.
Data Analysis: To analyze call data and transcriptions to generate actionable insights, improve agent performance, and enhance customer experience.
Quality Management: To replace random call selection with automated, data-driven processes for better operational efficiency.
Communication: To respond to inquiries, provide support, and send important updates about our services.
Compliance: To comply with legal obligations and enforce our terms and policies.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
Legal Requirements: If required by law, regulation, or legal process, we may disclose your information to authorities.
With Your Consent: We may share your information with third parties if you have given us explicit consent to do so.
Note: We do not sell your personal information to third parties for their own marketing purposes.
Access Controls: Restricting access to personal information to authorized personnel only.
Regular Audits: Conducting regular security assessments and audits to identify and mitigate potential vulnerabilities.
Incident Response: Maintaining procedures to detect, respond to, and recover from security incidents.
Correction: Request correction of inaccurate or incomplete personal information.
Deletion: Request deletion of your personal information under certain conditions.
Restriction: Request the restriction of processing your personal information.
Portability: Request the transfer of your personal information to another service provider.
Objection: Object to the processing of your personal information for certain purposes.
To exercise these rights, please contact us using the information provided in the Contact Us section below. Terms and Conditions
Refund/Return Policy
Service Discrepancy: If the service delivered does not match the description provided at the time of purchase.
Technical Issues: If you experience technical issues that prevent you from using our service, and we are unable to resolve them in a reasonable timeframe.
Provide Details: Include your order number, the reason for your refund request, and any relevant documentation or evidence to support your claim.
Review Process: Our team will review your request and respond within 5-7 business days.
Processing Time: It may take 5-10 business days for the refund to be reflected in your account, depending on your bank or payment provider.
Partial Use: If you have partially used the service and request a refund for the unused portion.
Violation of Terms: If your account is terminated due to a violation of our Terms and Conditions.
Return Shipping: You are responsible for the cost of return shipping, unless the item was received damaged or incorrect.
Restocking Fee: A restocking fee may apply for certain items, which will be deducted from the refund amount. Contact Details
Pakistan Privacy Policy
We may collect personal information that can identify you, such as:
Account Information: Username, password, and other registration details.
When you use our Speech Intelligence platform, we collect and process:
Transcriptions: Text transcripts generated from voice recordings.
Metadata: Information such as call duration, timestamps, and caller/callee identifiers.
We may also collect information on how the service is accessed and used, including:
Interaction Data: Pages visited, features used, and actions taken within the platform.
Data Analysis: To analyze call data and transcriptions to generate actionable insights, improve agent performance, and enhance customer experience.
Quality Management: To replace random call selection with automated, data-driven processes for better operational efficiency.
Communication: To respond to inquiries, provide support, and send important updates about our services.
Compliance: To comply with legal obligations and enforce our terms and policies.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
Legal Requirements: If required by law, regulation, or legal process, we may disclose your information to authorities.
With Your Consent: We may share your information with third parties if you have given us explicit consent to do so.
Note: We do not sell your personal information to third parties for their own marketing purposes.
Access Controls: Restricting access to personal information to authorized personnel only.
Regular Audits: Conducting regular security assessments and audits to identify and mitigate potential vulnerabilities.
Incident Response: Maintaining procedures to detect, respond to, and recover from security incidents.
Correction: Request correction of inaccurate or incomplete personal information.
Deletion: Request deletion of your personal information under certain conditions.
Restriction: Request the restriction of processing your personal information.
Portability: Request the transfer of your personal information to another service provider.
Objection: Object to the processing of your personal information for certain purposes.
To exercise these rights, please contact us using the information provided in the Contact Us section below. Terms and Conditions
Refund/Return Policy
Service Discrepancy: If the service delivered does not match the description provided at the time of purchase.
Technical Issues: If you experience technical issues that prevent you from using our service, and we are unable to resolve them in a reasonable timeframe.
Provide Details: Include your order number, the reason for your refund request, and any relevant documentation or evidence to support your claim.
Review Process: Our team will review your request and respond within 5-7 business days.
Processing Time: It may take 5-10 business days for the refund to be reflected in your account, depending on your bank or payment provider.
Partial Use: If you have partially used the service and request a refund for the unused portion.
Violation of Terms: If your account is terminated due to a violation of our Terms and Conditions.
Return Shipping: You are responsible for the cost of return shipping, unless the item was received damaged or incorrect.
Restocking Fee: A restocking fee may apply for certain items, which will be deducted from the refund amount. Contact Details
Pakistan